Support
Hosted Environments user support is like having a full-time expert on staff, ready to answer any question, at a fraction of the cost. Our all-encompassing support team is one of the many advantages that makes Hosted Environments the complete answer to all of your IT needs. Contact us to request a custom IT outsourcing proposal for your business.
- Improved efficiency
Hosted Environments user support can dramatically increase the productivity of your users. In addition to quickly resolving problems. Our support technicians actively work with users to help them get more from their applications. - Screen sharing
In providing user support, our support technicians may request access to view the user's screen. If granted, the support technician and the user will work through the issue together, each looking at the user's screen with both being able to use the mouse and keyboard. - Response time
One of the greatest advantages of outsourcing your IT support is that there are no hold times. Support phone calls and Instant Messages are answered immediately by our staff of talented and dedicated support technicians. Off hours, users leave a voice mail and a live technician will call within 15 min. - Availability
User support is always available 24/7, 365 days per year. Call-in hours are weekdays 6:00 AM - 11:00 PM MST. Outside of these hours, our support technicians respond to user voicemail requests within 15 min and Online and email requests next business day. - Unlimited support requests and access
There is no limit to the number of support requests for any user. Hosted Environments user support is available by telephone at (866) 764-8324 or by submitting a support request online via the HostedEnvironments.com Portal.
Additional Benefits
- Work from anywhere - Access all of your applications and data from any computer on the web.
- Fortune 500 Infastrucure - Centralize multiple offices without WANs or VPNs.
- Unparalleled user support - Picture us right next to your users, ready to answer any question or concern.
- Save Money - No servers, no IT consultants, no maintenance, no upgrades.
- Save Time - Improved productivity, personal training, work collaboratively
